Cloudbeds wants a demo and a contract. Mews wants per-room pricing plus payment-gateway lock-in. You'll have a working booking site, pre-arrival flow, room-service menu, and post-stay review sequence set up before your next guest checks in.
3-day pre-arrival message with arrival window, address pin, and a 1-tap form for early check-in or transfer. 24h + 2h reminders with ID-upload link.
Per-stay WhatsApp menu for breakfast, spa, late check-out, room upgrade. Guest taps, order routes to the team, charge lands on the folio.
Post-stay WhatsApp routes 4+ ratings to Google / Booking / TripAdvisor and sub-4 to your manager inbox. OTA rate-parity scans ping you when a channel drifts.
| Feature | DCS | The other guys |
|---|---|---|
| Setup time | 5 min | 2-8 weeks (Cloudbeds onboarding) |
| Cost per room | Flat $49-149/mo all rooms | $8-15/mo per room + add-ons |
| WhatsApp pre-arrival + comms | Native, templated | Email only — opens at 22% |
| Upsell on stay | WhatsApp menu, taps to folio | Front-desk script, hit-or-miss |
| OTA rate-parity alerts | Built in | Separate channel-manager tier |
| Own your guest data | Yes — CSV export | Locked into their PMS |
3 days before check-in, guest gets a WhatsApp message with arrival window, address pin, parking notes, and a 1-tap form for early check-in, late check-out, or airport transfer. You wake up to a clean list of what each room needs, not a stack of e-mails.
24h and 2h before arrival, guest gets a WhatsApp reminder with check-in time, ID-upload link, and your front-desk WhatsApp number. No more guests stuck outside at midnight because the night auditor was on a call.
Yes. Each stay can trigger a WhatsApp menu — breakfast, spa, late check-out, room upgrade. Guest taps, the order routes to the right team, charge lands on the folio. Conversion is shown per-template so you keep what works.
3 hours after check-out, guest gets a short WhatsApp asking for a 1-5 rating. Anything 4+ is auto-routed to a public Google / Booking.com / TripAdvisor link. Anything below 4 routes to your manager inbox before it goes public.
Yes. Hotel OS scans Booking.com, Expedia, Airbnb, and Agoda for your listings every few hours and pings you on WhatsApp when a channel drifts below or above your direct rate. You decide whether to match, hold, or close out the channel.